Guerrieri & Dick Achieve CCENT

Guerrieri & Dick Achieve CCENT

ClearPointe’s technical staff is engaged every day with customers in a variety of environments – on-site datacenters, collocation facilities, and full or hybrid cloud infrastructure.  Regardless of the environment, a core skill each of our staff needs to be able to effectively address customer issues is networking. “Network connectivity is the foundation of all services. Servers and their services simply can’t function if the network is down,” explains John Allis, Cisco Certified Internetwork Expert (CCIE) and Client Support Engineer.

Allis launched an internal effort to prepare Network Operation Center (NOC) analyst that were interested in achieving a Cisco Certified Entry Networking Technician […]

Doing a Thankless Job

Doing a Thankless Job

When I meet with prospective clients about our managed services offering, many times it is met with resistance because it is perceived as a threat to their jobs. I always find this initial response interesting because the partnership that is created between ClearPointe and the client actually has the opposite effect. It is taking the mundane and repeatable processes out of your IT department and giving you the opportunity to focus on more strategic and business driven goals.

A managed services provider should enhance your IT department by removing the daily maintenance that so often bogs down an IT team. A […]

A SOC Is No NOC

A SOC Is No NOC

Lately, I have been having a lot of conversations with customers about ClearPointe delivering security management services. Over the past few years, cyber attacks and hackings have filled our news especially when high profile organizations such as Yahoo, Target and WikiLeaks are affected. These highly exposed attacks legitimize everyone’s concerns and businesses realize the vulnerability and risk they face – this result is the IT industry always feels one step behind cyber criminals.

A top concern is how to move from the signature-based “monitor and respond” strategy to one that is more preemptive. This type of sophisticated security management is delivered […]