We understand the importance of keeping your school’s critical services available and highly functioning at all times.
The ClearPointe Network Operations Center (NOC) is the engine behind our managed services success. We are firm believers in process, best practice methodologies and documentation standards. A NOC is not defined by equipment and systems, but by the experience, expertise and training of the people.
ClearPointe employs the industry’s most prominent engineers giving us the ability to not only detect potential issues in real-time but to also resolve those issues from detection to remediation without escalating or subcontracting outside of our company.
We provide 24x7x365 support and visibility into the overall health, stability and security of your networking environment. Our U.S. based NOC is always accessible via telephone or email and is not impacted by turnover, holidays or weather conditions. Our onsite support staff is fully integrated with the NOC to ensure smooth transparency between user-reported outages and server-based notifications – ultimately reducing noise and confusion for the clients we support.